Refund Policy

1. Introduction

At Paisiva, we strive to ensure complete customer satisfaction with our anonymous browsing services. This Refund Policy outlines the terms and conditions for refunds related to purchases made through our website or mobile applications. By using our services, you agree to the terms of this Refund Policy.

2. Subscription Plans

Paisiva offers the following subscription options:

• Free Plan: Basic anonymous browsing with limited features
• Premium Monthly Plan: Full access to all features on a monthly billing cycle
• Premium Annual Plan: Full access to all features on an annual billing cycle with savings compared to the monthly plan
• Family Plan: Coverage for multiple users under a single subscription

All paid plans include a free trial period as specified during the purchase process, typically 7 days. During this trial period, you will not be charged, but payment details are required.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time purchases of our subscription plans. If you are not satisfied with our services for any reason, you may request a full refund within 14 days from the date of your initial purchase.

3.2 Conditions for Refund Eligibility

To be eligible for a refund under our money-back guarantee, the following conditions must be met:

• The refund request must be made within 14 days of the initial purchase
• It must be your first purchase of a Paisiva subscription
• Your account must not have violated our Terms of Service

3.3 Non-Refundable Situations

The following situations are not eligible for refunds:

• Requests made after the 14-day money-back guarantee period has expired
• Subscription renewals (automatic or manual)
• Previous customers who have already received a refund
• Accounts that have violated our Terms of Service
• Purchases made through third-party app stores or marketplaces (these are subject to the refund policies of those platforms)
• Promotional or discounted purchases specifically marked as non-refundable

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@paisiva.com
2. Include your account email address and the date of purchase
3. Provide a brief reason for requesting the refund
4. Specify the payment method used for the purchase

You can also use our contact form on our website to submit your refund request.

4.2 Processing Time

We aim to process all eligible refund requests within 5-10 business days of receiving the request. Once approved, the actual time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrency: 7-14 business days
• Bank Transfers: 7-14 business days

5. Cancellation Policy

5.1 Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting our customer support. Please note:

• Cancelling your subscription will stop future automatic renewals
• You will continue to have access to the service until the end of your current billing period
• No partial refunds are provided for unused portions of your current billing period unless covered by our money-back guarantee

5.2 How to Cancel Your Subscription

To cancel your subscription, follow these steps:

1. Log in to your Paisiva account
2. Navigate to "Account Settings" > "Subscription"
3. Click on "Cancel Subscription"
4. Follow the prompts to complete the cancellation process

Alternatively, you can contact our customer support team at support@paisiva.com for assistance with cancellation.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues with our service that significantly impact your ability to use our product, please contact our support team before requesting a refund. We are committed to resolving technical issues promptly and may extend your subscription period as compensation for service disruptions.

6.2 Unauthorized Charges

If you discover unauthorized charges from Paisiva on your payment method, please contact us immediately. We will investigate the issue and, if confirmed, process a refund regardless of the standard refund policy timeframes. Please also contact your financial institution to report the unauthorized transaction.

6.3 Service Unavailability in Your Region

If you purchase a subscription and subsequently discover that our service is unavailable or restricted in your region due to legal or technical constraints, you may be eligible for a refund outside our standard policy. Each case will be evaluated individually.

7. Price Adjustments and Promotions

We do not provide price adjustments or partial refunds if a subscription plan you purchased goes on sale or is offered at a promotional discount after your purchase. Similarly, we do not match competitors' prices or offer retroactive discounts.

If you believe you qualify for a promotional offer that was not applied to your purchase, please contact our support team within 48 hours of your purchase.

8. Payment Method-Specific Terms

8.1 Credit/Debit Card Payments

Refunds for credit or debit card payments will be issued to the same card used for the original purchase. If the card is no longer valid, we may request alternative refund methods.

8.2 PayPal Payments

Refunds for PayPal payments will be processed back to the same PayPal account used for the purchase.

8.3 Cryptocurrency Payments

For cryptocurrency payments, refunds will be calculated based on the equivalent fiat currency value at the time of the original purchase, not the current market value of the cryptocurrency. Refunds may be processed in the original cryptocurrency or an alternative method at our discretion.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates. The "Last Updated" date at the top of the policy will indicate when revisions were made.

Refunds will be processed according to the Refund Policy in effect at the time of purchase.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: support@paisiva.com
Address: 17, Sushant Heights, Vikhroli, Surat - 456521
Phone: +420 857 735 818

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT) and weekends from 10:00 AM to 2:00 PM (GMT).